Basic Service Communication

1. Greeting Customers Professionally
2. Giving Instructions to Customers
3. Confirming Understanding
4. Explaining Processes Clearly
5. Ending Conversations Professionally

Cross-Cultural Communication

1. Small Talk with Clients
2. Active Listening in English
3. Showing Empathy in Customer Service
4. Apologizing Politely

Polite & Professional Language

1. Asking Questions & Clarifying
2. Handling Delays Professionally
3. Telephone & Email Communication
4. Handling Complaints
5. Difficult Situations